Shipping policy
Thank you for shopping with us! We are committed to providing quality handmade products and a smooth shipping experience. Please review our shipping policy below.
Processing Times
All orders are processed within 3–7 business days unless otherwise stated on the product listing.
Because our items are handmade, processing times may vary during periods of high demand, holidays, product launches, or special promotions. Customers will be notified if there are any significant delays.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days (if available)
Please note that delivery estimates do not include order processing time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. Please allow up to 24–48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, we are not responsible for delays, lost packages, or stolen deliveries.
If your package is marked as delivered but cannot be located, we recommend:
- Contacting the shipping carrier directly
- Filing a claim with the carrier if necessary
We will do our best to assist you in locating your package.
International Shipping
At this time, we do not offer international shipping.
If international shipping is available, customers are responsible for any customs fees, import duties, taxes, or other charges imposed by their country.
Custom & Made-to-Order Items
Custom and made-to-order products may require additional processing time. Estimated completion and shipping timelines will be communicated before production begins.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will review the situation and work toward an appropriate resolution.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us through our Contact page or email us at yarndbyprinyyd@gmail.com.